Important Information for Our Clients
Cleaning Service Cancellation Policy
We are committed to providing reliable, high-quality cleaning for your home or business. To ensure fairness for our clients and staff, all cancellations and rescheduled appointments are subject to the following policy.
Cancellations or Rescheduling
- Please provide at least one week's notice when canceling or rescheduling an appointment to avoid cancellation fees.
Late Cancellations
- Cancellations made 24-48 hours before the scheduled service will be charged 50% of the scheduled service price.
Within 24 Hours, Same Day, or No Access
- Cancellations made within 24 hours, on the same day, at the time of arrival, or when our team cannot access the property will be charged 100% of the scheduled service price.
Recurring Service Adjustments
- If a recurring service is skipped (weekly, biweekly, or monthly), the next cleaning may be charged at the one-time cleaning rate due to the additional time and work required.
Why This Policy?
Short-notice cancellations affect our ability to schedule other clients and fairly compensate our staff. This policy helps us continue providing dependable, high-quality service.
Thank you for your understanding and cooperation.
Questions about your appointment?
Reach out anytime. We're happy to help reschedule, explain fees, or walk you through the policy. Serving Hyattsville, MD 20781 and surrounding areas.